Head of Customer Success - Loyalty and Partner Platforms (B2B)

We're looking for a proactive, detail-oriented, a nd AI-savvy Head of Customer Success to own the onboarding and lifecycle management of B2B customers within the qiibee ecosystem (partnered with Miles & More, Etihad Guest, and more). In this role, you'll combine customer empathy with AI-powered workflows to lead customers through every stage — from technical setup to live launch, campaign optimization, and ongoing success management. You'll be the key point of ownership for customer relatio