Help Desk

Help Desk Specialist Location: Remote Position Summary We are seeking a Help Desk Specialist to provide Tier 1/Tier 2 support for a Grants Management System (GMS). The selected candidate will serve as the primary point of contact for users, troubleshoot system issues, manage support tickets, assist with user access, and provide training and documentation support. Key Responsibilities Respond to and resolve user support requests via phone, email, and ticketing systems. Troubleshoot application ac