Lead Customer Success Manager

Lead the team. Own the outcomes. Shape what customer success means at babelforce. We’re looking for a senior, technically capable leader to head up our Customer Success function. You’ll manage a team of CSMs - both Account Manager and Technical Specialist profiles - and report directly to the CEO. This is not a coordination role. You’ll make real decisions, own commercial outcomes, and be the person your team and customers turn to when things get complex. babelforce is a Berlin-born orchestratio