Senior Customer Support Associate

About Odin

Odin is building the investment infrastructure for the future of private markets.
We believe capital is one of the most powerful tools for shaping the world - and more people should be putting it to work. Our mission is to make it radically easier to raise and deploy capital, so that anyone, anywhere, can back the companies and ideas they believe in.

Our first product is a full-stack platform for launching and running private investment firms - think Shopify for VC and PE. We handle all the infrastructure: from legals and investor onboarding to KYC/AML, payments, tax, reporting, and exits.

We’re already trusted by over 10,000 angels, VCs, and founders. We administer over $500m in assets, covering investments from pre-seed to series E. This includes household names like ElevenLabs, OpenAI, SpaceX, xAI, Anduril, etc. but also new companies creating everything from synthetic brains to small nuclear reactors.

Why We’re Hiring

Customer Support at Odin is how we win.

Our customers come to us at the highest-stakes moments of their professional lives. They’re closing deals, calling capital, moving real money, and dealing with real regulators. When something breaks or feels uncertain, you are the person they turn to. You are the face of Odin in those moments.

Your job is not to close tickets. Your job is to make sure customers love Odin so much they tell other people about us and make every future customer’s experience better than the last.

If you’ve worked in customer support or investor relations and felt the function could be 10x sharper, more proactive, more product-shaping and less reactive, this role will resonate.

Responsibilities

• Own the end-to-end experience for our customers (angels, VCs, GPs, LPs and founders) across the full deal lifecycle: pre-close, closing, post-close and ongoing reporting.

• Be the primary respondent on inbound questions across support and legal/compliance tickets, with the authority and judgement to move deals forward and resolve hard cases without escalation.

• Triage with judgement: spot what’s urgent, what’s risky (money or compliance), what can be self-served and what genuinely needs Product, Ops or Compliance, and route accordingly.

• Reduce ticket volume by going to the root cause. Identify the patterns and feed back to Product with clarity and conviction. The goal is fewer tickets next quarter than this one.