Account Executive

Job Type

Full-time, Work From Home / Travel to clients

Description

Impel offers automotive dealers, wholesalers, OEMs and third-party marketplaces the industry’s most advanced digital engagement platform. The company’s end-to-end omnichannel solution leverages proprietary shopper behavioural data and AI technology to deliver hyper-personalised experiences at every touchpoint across the entire customer journey. Impel’s merchandising, communication, marketing and imaging applications work seamlessly with all major website, CRM and DMS platforms. To date, the company has delivered more than 9 billion shopper interactions across more than 50 countries. To learn more about Impel, visit www.impel.ai

As the Account Executive, you will act as the main point of contact for existing customers. You will be responsible for managing your client relationships, retention, and growth strategies across your entire portfolio, developing strong relationships with accounts by sharing performance metrics and insights to establish Impel’s products as best in class. You will work closely with your customer to understand their business and match their needs with Impel products. To be successful, you should be organised, a strategic thinker, excel at communication, and follow up to get the job done.

The successful candidate will be joining a small but rapidly scaling team in the UK representing customers across the breadth of the UK automotive retail industry. While the role is home-based, and a motivated, self-starter approach is beneficial, the team thrives on collaborative thinking and efforts, meeting regularly on scheduled conference calls, monthly and quarterly meetings, as well as social events, to foster a fun, cohesive and inclusive working environment.

Key Areas of Responsibility:

• Identify and cultivate strong relationships with key stakeholders within your portfolio
• Provide white-glove service to your clients by serving as their primary point of contact for all client-facing questions with the goal of client delight
• Provide customer insights and consultation to your clients through frequent reviews and in-person meetings that demonstrate an understanding of the market, advertising landscape, and how to help your clients achieve their goals.
• Collaborate cross-functionally to align campaign structure and strategies with client business goals
• Identify barriers to success, define the resolution and manage internal resources to help resolve
• Provide customer insights to Product teams for new features, functionality, and enhancements
• Ensure all incoming client requests and concerns are resolved in an urgent, professional, and personable manner
• Utilise Salesforce to document and track customer engagement and interactions