Senior Account Manager - DACH

About the Role

As our Senior Account Manager DACH, you'll own and grow a focused portfolio of our most strategic and high-value accounts across the DACH region. Working for a leading HR tech company, you'll manage inbound expansion requests, introduce customers to new products like Tellent HR and WhatsApp Hiring, and design and run your own outbound campaigns and strategic expansion initiatives to drive expansion revenue. This is a high-autonomy role for a commercially driven Senior Account Manager who takes full ownership of their results and leads by example.

About the Team

The DACH Account Management team consists of two Account Managers. The team owns the full expansion motion for our DACH customer base — driving upsell, cross-sell, and NRR across accounts. You'll work closely with Customer Success, Marketing, and Product. The team is ambitious, collaborative, and constantly looking for ways to improve how we work and grow together.

Your 12-Month Journey

• First 3 months: You'll be in front of customers from week one — initially working alongside your colleagues to get up to speed on our portfolio, products, and way of working, before quickly taking full ownership of your accounts and conversations. We have a structured onboarding in place and will actively invest in helping you become successful as fast as possible.

• After 6 months: You're independently managing your portfolio and running your own campaigns. You've built strong relationships across your accounts, you're having impact-driven discovery conversations, and you're consistently generating pipeline. You collaborate actively with your Customer Success counterparts and are a trusted contributor in deal reviews and forecasting.

• After 12 months: You've run multiple self-initiated campaigns end-to-end. You're managing several complex expansion trajectories simultaneously, with a healthy pipeline and a meaningful contribution to NRR. You're a core part of the team and a key contributor to how we grow the business together.

What You’ll Be Doing

• Own and grow a portfolio of Tellent's most strategic and high-value DACH accounts — managing both inbound expansion requests and proactive outreach to drive upsell and cross-sell

• Generate your own pipeline by designing and executing outbound campaigns — working closely with Marketing, RevOps, and Customer Success to bring them to life

• Manage expansion deals end-to-end: from opportunity identification through negotiation to close

• Run impact-driven discovery conversations with customer stakeholders, focused on business value and long-term growth

• Actively