Your mission

We are looking for a Partner Success Specialist to work with our sports clubs in the Central European region, with a primary focus on Germany (Germany based role).
As a Partner Success Specialist, you’ll play a key role in building and maintaining strong relationships between sports clubs and Playtomic. If you are someone who has a tremendous amount of energy, curiosity and is persuasive… this is the role for you!

What you’ll be doing

Build long-term relationships with our top partner clubs through proactive and regular communication, supporting their needs and driving engagement with our platform, including weekly and monthly business reviews and face-to-face meetings.
Willingness to travel up to 15% and visit partner clubs for face-to-face meetings across Germany
Improve operational performance of our partner clubs making sure we always deliver the best service to our clubs and players while increasing Playtomic’s revenue
Onboard new partner clubs to our platform by providing them with all the information and tools they need to start working
Conduct demo calls with new prospects
Reduce partner churn by maintaining a very close relationship and being their preferred partner
Identify and analyze the needs of churned and inactive partners in order to build an action plan for reactivation

Who you’ll be playing with

You'll be working closely with and reporting to the Regional Director. You'll be part of a wider team of Partner Strategic Consultants, each managing their own region.

Our Ideal "Player"

2-4 years of work experience in Key Account Management, Sales or Customer Success roles
Preferred: Experience in the padel industry
Data driven personality
German native or fluent proficiency / Professional fluency in English (business level)
Knowledge of padel industry
Expertise in Excel/Google Sheets is a must
Strong negotiation, communication, and interpersonal skills
Problem solver, highly organized and detail oriented
Comfortable working in a fast-paced, high-growth and high-performance organization

Extra points

Experience in the padel industry
Experience with Hubspot is a plus
Racket-sports lover!

What’s in it for you

Salary: Depending on experience, to be discussed in the meeting with People Team
Budget for personal training
Holidays according to the country based + day off on your birthday + 2 days off for Wellness days in August.
1 additional day off per year worked.
Perks related to the brand and our sponsorship agreements
Summer work schedule (July-August 7h/day Monday to Friday)

Filter Jobs

Customer Service