Customer Success Manager

Say hello to possibilities at Acquire Asia Pacific Philippines Inc. Acquire BPO
under the RingCentral account RingCentral).
Itʼs not everyday that you consider starting a new career. Weʼre Acquire BPO, and
weʼre happy that someone as talented as you is considering this role. First, a little
about our client: RingCentral is a $2 Billion+ annual revenue company with double
digit Annual Recurring Revenue ARR and a $93 Billion market opportunity in
UCaaS, Contact Center and AI-powered adjacencies. They invest more than $250
million annually to ensure their AI-enabled technology and platforms meet or
exceed the needs of customers.
RingSense AI is RingCentralʼs proprietary AI solution. Itʼs designed to fit the
business needs of customers, orchestrated to be accurate and precise, and built
on the same open platform principles that RingCentral applies to their core
software solutions.

Duties and Responsibilities:

Has thorough knowledge of the organization’s products/ services.
Has thorough knowledge of the RingCentral product and administration portal.
Identifies customer challenges and future needs and recommends the best RingCentral solutions to solve them.
Manages the end-to-end customer journey post-implementation, focusing on seamless onboarding, continuous education, and renewal execution.
Provides product training and advises on feature optimization.
Ensure customers are utilizing the full suite of RingCentral features to maximize the value of their solution.
Proactively contacts “at-risk” accounts and implements specialized save-strategies to protect MRR.
Develops account-specific plans for contract renewals.
Collaborate and engage with partner sellers to ensure great customer experience.
Updates customer information on Salesforce.com.
Responsible for meeting/exceeding assigned MRR and activity targets.

Desired Qualifications:

Minimum 2 years of Technology Solution sales experience (UCaS, CCaS, SaaS and similar industries)
Administrator portal training experience
Excellent presentation and communication skills
Contract renewal and negotiation experience
B2B sales experience.
Account management experience.
Preferably with experience in using SalesForce and/or other CRM tools.

We offer all the work/life benefits you could ever want, (and none of the
micromanagement.)
● Work Onsite / Flexible work arrangement Hybrid Setup)
● Comprehensive HMO package (medical and dental)
● Persona

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