About Filestage

Filestage frees people from chaotic approval processes, making work more joyful and productive. From large enterprises to independent agencies, our review and approval platform helps teams share, discuss, and approve all their files, all in one place – including documents, designs, images, videos, and audio files.

We're a fully remote team with people working in home offices, co-working spaces, and coffee shops all over the world. Together, we're on a mission to create a seamless approval process that helps people deliver their best work.

We've raised our Series A and have over half a million users across 500+ companies, including AB InBev, LG, Havas, GroupM, and Emirates. So if you're looking for a fast-growing startup in a booming market, you've found it!

⭐ This role is fully remote and we are only able to consider candidates who speak fluent German and are based in a European time zone.

Your mission: Architecting the future of CS

This is a pivotal moment for Filestage. We are currently evolving our commercial structure by separating Customer Success (adoption & outcomes) from Account Management (renewals & expansion).

As our CS Team Lead, you will be the architect of the Customer Success side of this transition. While Account Management handles the commercials, you will define what a world-class "Success" journey looks like. You’ll act as a player-coach: leading by example with your own high-touch DACH portfolio while building the operational standards the rest of the team will follow.

You define the CS operating system: In partnership with RevOps, you’ll refine the foundation for onboarding, enablement, and health-score management. You’ll ensure the CS/AM "handshake" is seamless: no gaps, no double-touches, and clear ownership at every stage.
You standardize value delivery: You’ll turn day-to-day execution into team-wide standards. This means perfecting the "Value Narrative" in QBRs, shortening Time-to-Value in onboarding, and enabling champions within our largest accounts.
You proactively manage retention & risk: You won’t just react to churn; you’ll build the systems to predict it. You’ll monit

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